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  1. Reply templates

Reply templates for customer email

  • Where is my order?

    A reply for customers asking where their order is, with the tracking link and delivery date, and a version for when you still have to check.

  • Can I return this?

    A reply for customers who want to return an item: the deadline, how to send it back, postage and the refund, and a version for when you have to check.

  • Do you ship to my country?

    A reply for customers asking whether you deliver to their country, with price, delivery time and customs, and a version for when you have to check.

  • Can I change or cancel my order?

    Replies for customers who want to change or cancel an order, before and after it ships, and a version for when you have to check with the warehouse.

  • Is this in stock in my size?

    Replies for customers asking whether a product is in stock in their size, for in stock and sold out, and a version for when you have to check.

  • Can I change my booking?

    A reply for guests who want to change a booking: until when it's free and what it costs after that, and a version for when you have to check dates.

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