Introduction to Airmailer
Airmailer answers your customer support email. Customers keep writing to your support address. Pip, the AI agent in Airmailer, drafts a reply to every email from your documents, in your writing style. Depending on Automatic sending, a draft is sent automatically or waits for your approval.
How it works
A customer writes to your support address
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Your mailbox forwards a copy to Airmailer
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Pip reads your documents (and your products, if connected)
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Pip drafts a reply and gives it a confidence score
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Sent automatically, or awaiting approval in your Inbox
- The email arrives. Your support mailbox forwards a copy to your forwarding address in Airmailer. Nothing changes in your mailbox.
- Pip drafts a reply. Pip uses the documents in Knowledge, your products from Shopify or a product list, the conversation so far, your writing style and your writing rules.
- Pip scores the draft. Every draft gets a confidence score, such as Confidence: 82%.
- The draft is sent or waits. Under Settings > Automatic sending you choose which drafts are sent automatically. Every other draft waits in your Inbox for approval.
- The reply goes out from your address. Replies use your email design and arrive in the customer's existing thread.
Customers never see Pip, only your business.
The pages
| Page | What it shows |
|---|---|
| Today | Drafts awaiting approval, conversations that need a reply, unanswered questions and the week's numbers |
| Inbox | Every customer conversation, with the drafts and replies in it |
| Updates | Notices you email to every contact subscribed to updates |
| Knowledge | The documents and products Pip drafts replies from |
| Settings | Automatic sending, email design, writing style, email addresses, notifications, team, tags, data retention, plan and billing |
Ask Pip, at the top of every page, answers questions about Airmailer and can suggest a change to your settings.
Next steps
Follow the Quick start to connect your support email.