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  3. Is this in stock in my size?

“Is this in stock in my size?” reply template

Customers ask before they order, or when the size they want shows as sold out. The reply says what's available now and, if you know, when sold-out sizes come back.

Reply

Hi [first name],

Thanks for asking. [Product] in [size] is in stock, and you can order it here: [product link].

Best regards,
[your name]
[business name]

When it's sold out

Hi [first name],

Thanks for asking. [Product] in [size] is sold out at the moment, and we expect new stock in [month]. [Sizes [size] and [size] are in stock now: [product link].]

Best regards,
[your name]
[business name]

When the answer isn't known yet

Hi [first name],

Thanks for asking about [product] in [size]. We're checking our stock and will email you by [day].

Best regards,
[your name]
[business name]

Pip drafts stock replies from your product list: sizes, colours and stock on the day the list was uploaded. The draft doesn't promise that an item is in stock.

Other reply templates

  • Where is my order?

    A reply for customers asking where their order is, with the tracking link and delivery date, and a version for when you still have to check.

  • Can I return this?

    A reply for customers who want to return an item: the deadline, how to send it back, postage and the refund, and a version for when you have to check.

  • Do you ship to my country?

    A reply for customers asking whether you deliver to their country, with price, delivery time and customs, and a version for when you have to check.

  • Can I change or cancel my order?

    Replies for customers who want to change or cancel an order, before and after it ships, and a version for when you have to check with the warehouse.

  • Can I change my booking?

    A reply for guests who want to change a booking: until when it's free and what it costs after that, and a version for when you have to check dates.

Try Pip on your own customer email

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