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  1. Reply templates
  3. Can I change my booking?

“Can I change my booking?” reply template

Guests ask to move a booking to another date or time. The reply says until when a change is free, what it costs after that and how to make one.

Reply

Hi [first name],

Thanks for your message. You can change booking [booking reference] free of charge until [number] days before [the date / your arrival]. After that, a change costs [price].

To change it, reply with the date you'd like and we'll confirm the new booking by email. [You can also change it yourself here: [link].]

Best regards,
[your name]
[business name]

When the answer isn't known yet

If the new date may be full, check before you confirm the change.

Hi [first name],

Thanks for your message about booking [booking reference]. We're checking whether [new date] is available and will email you by [day].

Best regards,
[your name]
[business name]

Pip drafts booking replies from your booking terms and FAQ, in the guest's language. Pip can't see availability or change bookings, so a draft that promises a change waits for approval, and someone on your team makes it.

Other reply templates

  • Where is my order?

    A reply for customers asking where their order is, with the tracking link and delivery date, and a version for when you still have to check.

  • Can I return this?

    A reply for customers who want to return an item: the deadline, how to send it back, postage and the refund, and a version for when you have to check.

  • Do you ship to my country?

    A reply for customers asking whether you deliver to their country, with price, delivery time and customs, and a version for when you have to check.

  • Can I change or cancel my order?

    Replies for customers who want to change or cancel an order, before and after it ships, and a version for when you have to check with the warehouse.

  • Is this in stock in my size?

    Replies for customers asking whether a product is in stock in their size, for in stock and sold out, and a version for when you have to check.

Try Pip on your own customer email

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