Quick Start

Get Airmailer up and running in just 5 minutes. This guide walks you through the essential steps to start receiving and responding to customer emails automatically.

Prerequisites

Before you begin, you'll need:

• A business email address (personal email domains like gmail.com are not supported)
• Your brand logo (PNG or JPG, recommended 200x200px or larger)
• At least one document to train your AI agent (FAQ, terms of service, or product info)

Step 1: Create Your Account

1. Navigate to the Sign Up page
2. Enter your business email address
3. Check your inbox for a 6-digit verification code
4. Enter the code to verify your account

Note: Airmailer requires business email addresses to ensure professional use and better deliverability.

Step 2: Configure Your Brand

After signing in, you'll be taken to the Brand Settings page. Here's what to configure:

Basic Information

• Brand Name: Your company or product name
• Logo: Upload your logo for email headers

Colors

• Primary Color: Main brand color for buttons and accents
• Accent Color: Secondary color for highlights

Email Footer

• Mailing Address: Required for email compliance (CAN-SPAM, GDPR)

Example:
123 Main Street
San Francisco, CA 94105
United States

Step 3: Upload Your First Document

Navigate to Documents in the sidebar and add content that your AI agent will use to answer customer questions.

Recommended First Documents

1. FAQ: Common questions and answers about your product
2. Return Policy: For e-commerce businesses
3. Pricing Information: Product tiers and features

How to Upload

You can add documents in two ways:

File Upload:

• Click "Upload Document"
• Select an HTML, Markdown, or text file
• Documents are automatically converted and processed

URL Import:

• Click "Import from URL"
• Enter a webpage URL (e.g., your pricing page)
• Airmailer fetches and processes the content

Step 4: Configure Your AI Agent

Navigate to Agent in the sidebar to customize how your AI responds:

Tone of Voice

Set the personality for your agent:

• "friendly and helpful"
• "professional and concise"
• "casual and approachable"

Agent Rules

Provide specific instructions:

- Always greet customers by name when available
- Offer to connect customers with a human for complex issues
- Never make promises about specific delivery dates

Step 5: Preview Your Email Template

Navigate to Email to see how responses will look to your customers:

• Preview in light and dark mode
• Verify your logo displays correctly
• Check that colors match your brand
• Review the footer information

Step 6: Start Receiving Emails

Your Airmailer inbox is now ready! When customers reply to your marketing emails:

1. Emails appear in Conversations
2. Your AI agent processes and responds automatically
3. Track everything in the Activity dashboard

Next Steps

Now that you're set up, explore these features:

• Add more documents to improve response accuracy
• Fine-tune your agent with specific rules
• Invite team members to help manage conversations
• Monitor performance with real-time analytics

Troubleshooting

Email not appearing in Conversations?

• Ensure the email was sent to your configured inbox address
• Check the Activity dashboard for processing status
• Verify the email wasn't flagged as spam

Agent giving incorrect responses?

• Add more relevant documents to your knowledge base
• Adjust agent rules to provide clearer guidelines
• Review the activity logs to understand agent behavior

Need help?

Contact our support team or check our comprehensive documentation for detailed guides on each feature.