“Do you ship to my country?” reply template
The reply needs the price and delivery time for that country, and whether the customer pays customs duties or import taxes on delivery.
Reply
Hi [first name],
Yes, we ship to [country]. Delivery costs [price] and takes [number] working days. Orders over [amount] ship free.
[Customs duties and import taxes may be charged on delivery. / Our prices include all duties and taxes.]
You can order on our website: [link].
Best regards,
[your name]
[business name]
When the answer isn't known yet
If you haven't shipped to that country before, or the price depends on the order, check first.
Hi [first name],
Thanks for asking. We're checking whether we can deliver to [country] and what it would cost, and will email you by [day].
Best regards,
[your name]
[business name]