Every customer email answered, in your shop's voice.
Pip, the AI agent in Airmailer, drafts a reply to every email from your documents and product list. Drafts below your confidence threshold wait for approval. The rest can be sent automatically.
Free plan, about 50 replies a month. No card needed.
Three steps to an answered inbox.
Customers keep writing to the address they already use, and nothing is sent to them during setup.
- Step 1
Connect your support address
Forward a copy of your support email to Airmailer. Customers keep writing to the same address. Once a few DNS records are added, replies come from your own domain, in the customer's thread.
- Step 2
Add documents and products
Upload your FAQ, returns policy and other documents, add pages from your website, and import your product list or connect Shopify. Pip drafts every reply from them.
- Step 3
Choose what's sent automatically
Start with “Approve every draft”. When the drafts look right, switch to “Send drafts with 90% confidence or more”. Every other draft still waits for approval.
You decide what's sent automatically.
A second AI model, one that didn't write the draft, checks every draft against your documents and gives it a confidence score. The Automatic sending setting decides what happens next.
- Approve every draftNothing is sent until someone on your team approves it. Recommended to start.
- Send drafts with 90% confidence or moreDrafts below 90% confidence wait for approval.
- Send drafts with 75% confidence or moreDrafts below 75% confidence wait for approval.
With either confidence option, a question your documents don't cover, or a draft without a confidence score, also waits for approval. No setting sends every draft regardless of confidence.
Always awaiting approval
Whatever the setting, Pip drafts a reply to these emails and a person decides:
- Someone getting hurt or ill
- Legal action
- Abusive emails
- A disputed charge or refund
- A customer who sounds very upset
Reason for approvalThe customer is disputing a charge or a refund. Drafts like this always need approval.
Reason for approval
A draft awaiting approval shows its confidence, why it needs approval and the documents it used. When it needs approval because it says something your documents don't back, those sentences are quoted. Send, edit or discard it, at a desk or on a phone.
10 seconds to undo
After Send or Discard draft, there are 10 seconds to undo it.
Why this was sent automatically
Every reply sent automatically shows the setting that allowed it, its confidence and its sources.
Notifications
Email notifications for drafts awaiting approval and for conversations that need a reply.
Pip drafts from what your shop has written down.
Every draft is based on your Knowledge: the documents, pages and products you add. When Knowledge doesn't cover a question, the draft waits for approval and the question shows up on Today.
Documents
Your FAQ, returns policy, terms and more, as PDF, Word, HTML, Markdown or plain text files up to 4 MB.
Web pages
Pages from your website, added by URL. Each page is read again every week, so changes reach new drafts.
Product list
A CSV of up to 5,000 products, with prices, options and stock.
Shopify
Connect your store and Pip looks up the products an email mentions, with current prices and stock.
The Fernhill teamWas this reply helpful?YesNoFernhill Coffee Supportsupport@fernhill.storeLightHi Sanne,A pause can last up to 3 months. Pause from June in your account under “Coffee Club”, then skip the September delivery, and your coffee starts again in October.Have a lovely trip!
The Fernhill teamWas this reply helpful?YesNo
Replies that look and sound like your shop.
Customers see your name, your logo and your words. Pip stays behind the scenes.
Your domain
Replies come from your own address, in the customer's thread, once a few DNS records are added.
Logo, colour and font
Your logo, one accent colour and one of four email-safe fonts: Modern, Classic, Clean or Friendly.
Light and dark
Every email follows the reader's light or dark mode, and the logo stays readable in both.
Writing style
Warm, Crisp, Playful or your own words, plus writing rules for every draft. Pip suggests new rules from the edits your team keeps making.
Your customer's language
Pip replies in the language of the customer's latest email, whatever language your documents are in.
One notice for everyone on your list.
A delivery running late, a recall, an issue fixed: write it once, and it goes to every contact subscribed to updates.
- Your email design
- Unsubscribe link
- Replies in the Inbox
See how support is going.
Over 7, 30 or 90 days: how many replies were sent automatically, approved, edited or written by your team, and how fast customers got a first reply.
- Time to approval
- Customer ratings
- Unanswered questions
- Tags
- CSV export
Start free. Upgrade as your inbox grows.
Every plan includes every feature and an amount of usage for Pip each month. Reply counts are estimates; the real number depends on your emails.
Free
€0a month
About 50 replies a month
Starter
€29a month
About 200 replies a month
Growth
€99a month
About 810 replies a month
Scale
€299a month
About 2,600 replies a month
Every plan includes
- A draft for every email, in your writing style
- Approve every draft, or automatic sending by confidence
- Documents, web pages, product list and Shopify
- Email design and your own domain
- Updates and Numbers
- Owners and members on one team
How billing works
- Every account starts on Free, with no card. Choose a plan in Settings > Plan and billing.
- Prices are in euros. Payment, invoices and sales tax are handled by Polar.
- Cancel any time. A cancelled plan lasts until the end of the period paid for, then the account moves to Free.
Questions before starting.
How long does setup take?
Setup has five steps: business name, sending domain, receiving email, email design and test email. Nothing is sent to customers during setup. The sending domain needs a few DNS records, which can take a few hours to take effect.
What happens to a draft with low confidence?
It waits in the Inbox, marked Awaiting approval, with its confidence, the reason for approval and the sources Pip used. It can be sent, edited, discarded or rewritten with Pip. If Knowledge doesn't cover the question, the question also shows up on Today, so an answer can be added for next time.
Which email providers work?
Any mailbox that can forward email. Setup has instructions for Google Workspace and Microsoft 365. Customers keep writing to your usual support address.
Where is data kept, and what about GDPR?
Airmailer runs in Frankfurt, Germany. Data retention keeps conversations forever, or deletes them once they have been quiet for 2 years, 1 year or 6 months. Each customer's data can be downloaded or deleted from their conversation, for requests to see or erase personal data. Drafts are written by AI models from Anthropic and OpenAI and checked by one from TypeSafe, none of which keeps a copy or trains on it, and customer email addresses are never sent to them.
Does Pip reply in other languages?
Yes. Pip writes each reply in the language of the customer's latest email, even when your documents are in another language.
How does cancelling work?
Cancel any time in Settings > Plan and billing. A cancelled plan lasts until the end of the period paid for; then the account moves to Free.
Let Pip draft the next reply.
Start on Free, about 50 replies a month, with no card. Every draft waits for approval until automatic sending is turned on.