Business name
Your business name is the first setup step. Customers see it as the sender of every reply and update, and it appears in the footer of every email.
Choosing the name
Use the name customers know you by, such as your shop's name:
✓ Fernhill Coffee
✓ ShopLocal
✗ My Company
✗ Test
What saving the name does
Saving the name creates your forwarding address, such as fernhill-3f9k2p1abcd7xyz@reply.airmailer.dev. Your support mailbox forwards a copy of new email to this address so Pip can draft replies.
Each account has one business. Someone who signs up with an address on the same domain as an existing business is asked to join that business's team instead: an owner adds them under Settings > Team.
Changing the name
Open Settings > Email addresses and change Sender name. The new name applies to new emails straight away. Emails already sent keep the name they were sent with.
Related settings
| Setting | Where |
|---|---|
| Sender name, support address and forwarding address | Settings > Email addresses |
| Logo, font, accent colour and footer address | Settings > Email design |
| Writing style and writing rules | Settings > Writing style |
| Team members and roles | Settings > Team |