Activity Feed
The Activity Feed provides a real-time stream of all email events in your Airmailer account. Monitor individual interactions, track status changes, and quickly identify issues as they happen.
Accessing the Feed
Navigate to Activity in the sidebar, then select the Activity Feed tab.
Feed Interface
Event List
Events appear in reverse chronological order (newest first):
┌─────────────────────────────────────────────────────────┐
│ Email Received 10:45 AM │
│ customer@example.com Success │
│ Subject: Question about my order │
├─────────────────────────────────────────────────────────┤
│ Reply Sent 10:46 AM │
│ To: customer@example.com Success │
│ Subject: Re: Question about my order │
├─────────────────────────────────────────────────────────┤
│ Email Received 10:30 AM │
│ another@example.com Pending │
│ Subject: Return request │
└─────────────────────────────────────────────────────────┘
Event Details
Each event shows:
- Event type: Email received, Reply sent, etc.
- Timestamp: When the event occurred
- Status: Success, Pending, Failed
- Contact: Customer email address
- Subject: Email subject line
Event Types
Email Received
An inbound email arrived from a customer.
Status indicators:
- Success: Email processed successfully
- Pending: Processing in progress
- Failed: Processing encountered error
Reply Sent
Your AI agent sent a response.
Status indicators:
- Success: Email delivered
- Pending: Delivery in progress
- Failed: Delivery failed
Email Skipped
An inbound email was not processed.
Reasons:
- Detected as spam
- Auto-reply message
- Duplicate email
Status Colors
| Status | Color | Meaning | |--------|-------|---------| | Success | Green | Completed successfully | | Pending | Yellow | In progress | | Failed | Red | Error occurred |
Using the Feed
Real-Time Monitoring
Keep the feed open to watch:
- New emails arriving
- Agent responses sending
- Any failures occurring
Issue Detection
Quickly spot:
- Failed emails (red status)
- Unusual patterns
- Processing delays
Quick Investigation
Click any event to:
- See more details
- Navigate to conversation
- View processing logs
Feed Filters
By Status
Filter to show only:
- All events
- Success only
- Pending only
- Failed only
By Event Type
Filter by:
- Inbound emails
- Outbound emails
- All events
By Time
Focus on:
- Last hour
- Last 24 hours
- Last 7 days
- Custom range
Investigating Events
View Details
Click an event to see:
- Full event information
- Associated conversation
- Processing details
View Execution Details
For processed emails:
- See the workflow execution
- Review step-by-step logs
- Understand agent decisions
Link to Conversation
Jump directly to:
- The email thread
- Full conversation history
- Related messages
Common Patterns
Healthy Feed
- Mostly green (success) statuses
- Regular event flow
- Quick processing times
Warning Signs
- Multiple red (failed) events
- Long gaps between events
- Many pending events backing up
Feed vs Dashboard
| Feed | Dashboard | |------|-----------| | Individual events | Aggregate metrics | | Real-time stream | Summary statistics | | Event details | Trends and charts | | Troubleshooting | Performance overview |
Use the Feed for monitoring and debugging; use the Dashboard for performance analysis.
Best Practices
Daily Monitoring
- Check feed at start of day
- Look for overnight failures
- Verify processing is running
When Issues Arise
- Filter to failed events
- Review error details
- Take corrective action
Regular Review
- Scan for patterns
- Note recurring issues
- Plan improvements
Troubleshooting via Feed
High Failure Rate
- Filter to failed events
- Look for common causes
- Review error messages
- Address root cause
Processing Delays
- Check pending events
- Verify system status
- Contact support if prolonged
Missing Events
- Verify email was received
- Check time range filter
- Refresh the feed
Feed Limitations
- Events older than retention period not shown
- Very high volume may require filtering
- Real-time updates require page to stay open