Integrations Overview
Integrations connect Airmailer to external services, giving your AI agent real-time access to data from your business tools. Instead of relying solely on static documents, your agent can query live information to provide accurate, up-to-date responses.
How Integrations Work
Customer asks: "Is the Blue Widget in stock?"
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AI Agent receives question
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Agent queries connected Shopify store
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Returns live inventory data
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"Yes! The Blue Widget is in stock
with 47 units available."
Integrations enable your agent to:
- Access real-time data: Query live inventory, product details, and more
- Provide accurate answers: No more outdated information from static docs
- Handle specific queries: Answer questions about particular products or items
Available Integrations
| Integration | What It Does | |-------------|--------------| | Shopify | Product catalog search and inventory lookup |
More integrations coming soon.
Integration vs Documents
| Aspect | Documents | Integrations | |--------|-----------|--------------| | Data freshness | Static (updated manually) | Real-time | | Best for | Policies, FAQs, procedures | Product data, inventory | | Setup | Upload files | OAuth connection | | Maintenance | Update as needed | Automatic sync |
When to Use Documents
- Return policies and terms of service
- General FAQs and how-to guides
- Company information and procedures
- Content that changes infrequently
When to Use Integrations
- Product availability and inventory
- Current pricing and variants
- Catalog search and discovery
- Any data that changes frequently
Security
Integrations are designed with security in mind:
- OAuth authentication: Secure token-based access
- Minimal permissions: Only request necessary scopes (e.g., read-only product access)
- Encrypted storage: Access tokens are encrypted at rest
- Revocable access: Disconnect anytime from your dashboard
Getting Started
- Navigate to Products in your dashboard
- Enter your store domain
- Click Connect Shopify to begin OAuth flow
- Authorize the requested permissions
- Your agent now has access to product data