Integrations overview
Integrations give Pip live information from your other tools. Documents in Knowledge change when you change them (web pages are read again weekly); an integration is read as each email arrives.
How an integration is used
A customer asks: "Is the Blue Widget in stock?"
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Pip searches your Shopify store for it
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Pip reads its options, price and current stock
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The draft says whether it's in stock
Pip looks up the products a customer names in each email before drafting. If the service is slow or unavailable, Pip drafts from your documents alone instead of waiting.
Available integrations
| Integration | What it does |
|---|---|
| Shopify | Searches your products and reads their prices and stock |
Without Shopify, upload a product list instead.
Integrations and documents
| Aspect | Documents | Integrations |
|---|---|---|
| Up to date | When you change them; web pages weekly | Live, for every email |
| Best for | Policies, FAQs, procedures | Products, prices, stock |
| Set up | Upload a file or add a web page | Connect once |
Security
- Read-only access: Airmailer can't change anything in a connected service.
- Encrypted storage: access tokens are encrypted.
- Disconnect at any time: under Knowledge > Products.
Connecting Shopify
- Open Knowledge, then Products.
- Enter your store name.
- Choose Connect Shopify store and approve the access in Shopify.
Pip uses the store from the next email on.