Adding web pages

Add a page from your website, such as your FAQ or returns page, by its address. Airmailer reads the page, keeps its main content and checks it again every week.

Adding a page

1. Open Knowledge.
2. Under Add a document, stay on the Web page tab.
3. Enter the page's address under Page URL.
4. Optionally enter a title and choose a document type. Without a title, the page's own title is used.
5. Choose Add page.

Adding a whole section

When available, tick Add every page under this address to add each page whose address starts with the one you entered, up to 50 pages, then choose Add pages. Each page becomes a separate document. For example, https://yourshop.com/help/ adds every page under /help/.

Which pages can be added

• Public pages that don't need a sign-in
• http and https addresses on the usual ports
• Pages up to 5 MB

These can't be added:

• Pages behind a sign-in or a paywall
• Private or internal addresses, and localhost
• Pages that only show their text after the browser runs scripts, in some cases. Copy the text into a file and upload that instead.

What is kept

The page's main content: headings, paragraphs, lists, tables and links. Navigation, headers, footers, cookie notices and sharing buttons are removed. Open the document afterwards to check the text Pip reads.

Keeping documents up to date

The page is read again every week, and the document is updated to match. The previous text is kept under Earlier versions.

• Read page again, on the document's page, reads it straight away.
• If the page suddenly has much less text than before, such as a cookie notice or a sign-in page, the earlier text is kept until someone chooses Read page again.
• A document that was edited, or restored to an earlier version, is no longer updated from the page. Read page again replaces it with the page's text; the current text is kept as a version.

Limits

When a page can't be added

The error message says why. Common reasons:

• The address is wrong, or the page needs a sign-in.
• The site blocks automated visitors, or took longer than 15 seconds.
• The page shows its text only after running scripts.

In each case, save the page as a file or copy its text into a file, and upload the file instead.

Examples

Page URL: https://yourshop.com/faq
Title: Frequently asked questions
Type: FAQ

Page URL: https://yourshop.com/returns
Title: Returns and refunds
Type: Returns policy

Next steps

• Upload files
• File formats
• How Pip drafts replies