Team overview
Your team is everyone who can use Airmailer for your business. Manage it under Settings > Team.
Roles
| Role | What they can do |
|---|---|
| Owner | Everything: the Inbox, Knowledge and Updates, plus changing settings, billing and the team |
| Member | The Inbox and Knowledge: approve, edit and discard drafts, write replies, and add documents. Members can see settings but not change them. |
The person who created the business is always an owner. See Roles for the full list.
Adding someone
An owner adds people under Settings > Team with their name and email address. They get an invitation email and sign in with that address and a sign-in code: there is no password. See Adding and removing people.
On a team
- Assign conversations to each other, and filter the Inbox by Assigned to you or Unassigned.
- Leave notes on a conversation or a customer that only your team sees.
- When Pip is paused in a conversation, the assignee gets an email each time the customer writes.
When someone leaves
An owner removes them under Settings > Team. They lose access straight away.